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Google Rating

4.7

Based on 54 reviews

The Removals Group Gold Coast

4.7

Jonathon Manley

00:03 14 Aug 24

The Removals Group were great. Ben, the owner arranged everything for us without any problems.Kye & Jumanji were the removalists who did all the heavy work & were fantastic.They were diligent, efficient, professional & very friendly.If I move again, I would definitely use them again.Jonathon

Paul Joedicke

01:25 03 Jul 24

Worst removals company I have come across ( and I have done moves all across Australia and Europe ), inept, so slow moving it was ludicrous, heavily overpriced for the poor quality service I received ( $5600 to do HALF a move of a 2 bedroom apartment and that took TWO DAYS ), lied about where our furniture would be stored ( we had expensive wines and he had said they would be kept in a temperature controlled environment, instead just stuck in a shed at storage king ), tried to claim we had "65 cubic metres" of furniture to try and get more money ( we had 36 cubic metres ).NO FURNITURE WAS WRAPPED WHICH INCLUDED EXPENSIVE PICTURES, TV's etc, tv’s stored on their side, ( his "written guarantee" about no damages is about as worthwhile as the service they provide as there was thousands of dollars of damage which he has refused to compensate ).Still hasn’t removed his boxes and paper despite - another - one of his worthless guarantees.Do yourself a favour and hire a truck and get some backpackers and pay them cash, you will get better quality.

Preston Hughes

08:49 06 Apr 24

Great experience, great care taken, and the boys were swift when we were put under an unexpected time crunch!

Ricarda Makim

11:42 05 Apr 24

Great service from the team! They kept us informed, handled our possessions with care and worked efficiency. They also went above and beyond to ensure our items were delivered to the correct room in our new home. Greatly appreciated!

Pat Malone

09:11 03 Apr 24

Ben, Kai and his team provided excellent and professional service. My wife and I are so glad we chose the Removals Group which made our move with kids so much easier. They also did a great job of moving our piano.

Molly Beare

05:27 02 Feb 24

Had an easy and hassle-free move thanks to The Removals Group! Kai and Jinpei were so helpful, especially getting heavy items up our two flights of stairs (!) and we would 100% book again if we need to move in future. 10/10 recommend.

Matthew Butler

02:31 08 Nov 23

We recently engaged The Removals Group to move our pool table, fish tank and furniture. They were very professional, experienced and made the entire process stress free. We will definitely be using them again and recommending them in the future.

julie ladley

10:07 22 Sep 23

We had a big job to do, moving our office which had been in the same location for 30 years. The 3 young guys worked tirelessly on such a hot day to get our office moved, and we could never have done it without them! Thank you!

Cath Donald

02:16 22 Aug 23

Initially gave 5 stars after first using The removals group. Second time around I was very disappointed. The guy that turned up conned me out of $100 saying I needed to pay GST in cash. Now I realised he just pocketed the money. Disappointing after such a good first experience.

Susan Foster

05:21 22 Apr 23

Ben and his incredible team from The Removals Group have once again taken all the stress and worry out of moving. I’ve had the privilege of moving with them four times, including their storage of my furniture which was returned in perfect condition. Ben is so reassuring in his ability to book and organise everything for moving day, even at the last minute.Kai and Daiki were exceptional for my last move, making the whole experience so positive in every aspect of the move. Also very kindly returning days later to carry up an extra large rug which was delivered to my building and moving furniture to lay the rug. Kai and Daiki are such extremely polite, kind, helpful and efficient young gentlemen. I would highly recommend The Removals Group and thank Ben and his wonderful team for their exceptional service. Claire Foster

Jai Tamra

10:25 10 Feb 23

Amazing speed, friendly staff. Would definitely recommend to anyone looking for a Removalist service.

Kimberley Sarah Ireland

07:44 06 Feb 23

Had a really great experience storing my things for 3 months and then moving up from the Gold Coast to Brisbane. Ben was very accommodating and communicative especially since I was out of town for 2 months. They gave me so much flexibility in terms of how long I was storing my things - and the move up to my new apartment in Brisbane was especially efficient. Really grateful for their help and great service. Would recommend!!

Adrian Hays

09:38 08 Nov 22

Ben and his team, in particular Kai and Will, are changing the game in terms of offering a removalist service. They were prompt, friendly and treated our furniture as if it were their own. They were very professional and great people to have a chat to.We heard of these guys via word of mouth and I will definitely be spreading the word about the removal group with anyone who asks for a great removalists.

Debbie Hamer

06:47 15 Oct 22

I used this company to move a the contents of a 2 bedroom apartment, from Broadbeach to Labrador and they charged me over $1600. I was so shocked as I had everything packed and the guy said he was very pleasantly surprised at how organised I was. It took them 8 hours to move me, which I find ridiculous. It should have taken no more than 5 hours.

David Dover

01:50 19 Sep 22

We have used them numerous times, incl. when we have renovated, and found them to be great value, polite and courteous.There is never an issue that can't be resolved and always on time!

Andrew Keag

10:49 12 Sep 22

The team were a pleasure to deal with. The move went seamlessly, and nothing was too much trouble. I can thoroughly recommend them

Steve Ryan

07:31 08 Aug 22

Much more reasonable price than others. Flexible and able to fit us in. Reasonable deposit unlike others that I tried. Great guys.

Katerina Tomasella

03:34 23 May 22

Fantastic service by William and Konan. Cannot fault at all. Would highly recommend and will use again! Thank you both.

Raquel Roylance

03:51 18 May 22

If you are looking for the highest level of professionalism then this is the company to go with. We used The Removals Group to move twice and store our things with and they couldn't have done the job better. Kai, Will and Konan are fast and really careful with everything. They are also friendly and great communicators. Ben runs his company with honesty and integrity which is hard to find these days. We highly recommend them!

Gerard Carter

07:30 04 May 22

If we could choose more stars we would have. Polite, well trained staff with all the proper equipment to do a great job with no damage on 2 occasions now. Even towards the end of a long hard day, Ben can still be polite on the phone. Due to their great job the first time, we were able to condense 2 storage units into 1, saving us money on storage fees. Then moving it all into our unit, some months later, again no damage. The trained, friendly staff don’t waste time either. Not even complaints when a patio table had to be carried up 5 floors because it did not fit in the lift. Could not recommend Ben and his team more highly.

Jess Philip

04:40 22 Apr 22

Conan and Kai were absolutely incredible help. They made moving stress free! They worked so hard and were so careful with everything! Highly recommend them ⭐️⭐️⭐️⭐️⭐️

Anita Hofer

21:34 18 Apr 22

The removalists arrived on time and provided a very professional service.

GC Patrols & Mechanical

02:35 26 Mar 22

Kasey Hadden

01:00 15 Dec 21

The team at The Removals Group were fantastic. Friendly, helpful and efficient. Thanks guys..!

Bruce Evans

09:41 25 Oct 21

Second time we have used them, and highly recommend them to any one . Professional with a friendly touch, and they know how to get your furniture out of tight spots . In out, done and dusted. Thank you many times over to Ben and the The Removals Group

Louisa Vandenberg

09:24 25 Oct 21

Our 2nd move with The Removals Group team, cannot fault their work!Great value, everything moved in one trip, professional and caring with our belongings.They make it look easy manoeuvring bulky items in the tightest of spaces.Highly recommended The Removals Group for your move.

Georgia Tribolet

22:40 08 Aug 21

Ben and his team have moved for me twice now and I will never go with anyone else. They are professional, friendly and super helpful. Nothing is ever too much for them, especially with me having lived on a main road.Would definitely use them again in the future if I move.

Michael Mattar

08:15 11 Jun 21

The Removals Group did our move today and were absolutely fantastic. We have used this company multiple times now and couldn’t be happier with their service. Ben, Will and Kai went above and beyond for us. Nothing was too much trouble. Highly recommend The Removals Group for a stress free and affordable move.

Steph Hicks

05:30 11 Jun 21

The Removals Group are the best on the Gold Coast. After bad experiences with another company we were recommended The Removals Group by a friend. Ben and his team have been absolutely amazing. We have now moved with them twice and both times the service has been 10/10. They are affordable, punctual, friendly and all of our furniture was treated with care. We couldn’t be happier. Thanks so much guys!

Carolyn Warner

00:07 26 May 21

The Removals Group are truly fantastic. Nothing is a problem for them and they go above and beyond to make sure we are happy with the removal. This is the 4th time they have done a removal for us and we would highly recommend them to everyone. They even, for the 4th time, moved our pianola and had to take off the front door to get it in! Again nothing was a bother to them.

Lilli Apollo

05:34 11 May 21

Ben was awesome from the beginning to end of the process. Great communication and lovely to deal with. The guys were great too, on time and very professional. Highly recommend.

Nicole Booth

23:11 08 Mar 21

We chose Ben and his team for a local move and short term storage and they did a phenomenal job - very competitive price, no stress for us, super helpful and flexible with dates to fit in with our plans. We would definitely recommend Ben and his team to anyone - they are also one of the few removalists on the GC with AFRA accreditation.

J Suter

09:20 02 Feb 21

Ben and his team are incredibly customer-focused, providing updates throughout the whole moving day. The Removals Group Gold Coast team are fast, incredibly careful with possessions and also really friendly.I'd recommend The Removals Group Gold Coast team if you want peace of mind as well as excellent value and customer service.

Peggy Towne

01:44 28 Jan 21

I highly recommend The Removals Group. I engaged this company to shift my household last week and they were way above my high expectations. Unbelievable service from first meeting Ben to when the 2 young guys Matt and Will had the truck loaded ready to move through to unloading.These guys are professional, polite, clarified and nothing was a drama for them. Even when settlement was delayed an hour no drama!The very best things about engaging this company to move my furniture and goods it was a stress free with no breakages or damage.Well done to Ben and the team. You are beyond fabulous at your job.

Peggy Peng

12:11 05 Nov 20

Doug Thornton

08:27 04 Nov 20

Wow!!!!Service, help, advice and mind at ease.I used Ben and his company through a previous clients referral and they did not disappoint.They arrived ready to go, took all the hassles out of moving. Not only that the guys were amazing delivering our contents into our new home, but treated everything like their own.100% recommend.You're missing out if you don't use them!Thanks again guys.

Kristie Doyle

08:11 04 Nov 20

I have used Ben Payne and his team twice for local removals on the Gold Coast. Ben gave me professional, efficient and friendly service at an affordable price. Nothing was too much to ask and they took all of the stress out of moving day. I highly recommend this company and will use them again.

Mel Thurley

09:23 19 Sep 20

We used The Removals Group for a move after selling... it was a stressful time and we were so overwhelmed but these guys made the moving part an absolute dream. They were so quick, careful, professional and friendly. We will always use them for our moves, can't recommend highly enough.

Annie Paddon

02:41 15 Jul 20

Brett Smuts

05:00 05 Jun 20

Another successful and convenient move with the Removals Group. Thanks for a professional move guys.

Erik de Haan

23:52 29 Feb 20

Anthony McCullough

09:44 19 Sep 19

The guys did a fantastic job. Nothing was to much of an effort and their professionalism was much appreciated. On time and cost effective. Would definitely use them again.

Ross Philips

05:31 10 Jul 19

Totally professional, friendly and very prompt on service and reliability. Made my move nice and smooth

Lindsay McGavin

04:22 09 Jul 19

Great service from the team. They were efficient and organised and worked hard. Easy to deal with and professional.

mel lomas

22:03 17 Jun 19

These guys have the gift. I cannot fault them. A professionally run family business. Our move was stress free and there was not a single moment I felt I was putting the guys out or there was any lack of communication. I felt completely comfortable from meeting Ben through to Daniel leaving our new home. Even their staff held a professional attitude at all times and not once broke a sweat. Daniel and Ollie were so kind to my young boys and not once did they break the kindness. In fact my eldest says he has a new friend in Ollie now :) I would, in a heart beat, recommend these guys be at the top of your list should you want the job done properly... I know who I'll be calling on.. Top work Ben & Daniel, Thanks so much

Brett Walters

08:26 14 Jun 19

Ben and Daniel run a great business and deliver on what they say pardon the pun.. Professional, integrity driven guys with focus and care.. Thank you for taking care of our family and making the move a lot less stressful, it was a seamless experience like no other & we will definitely have the brothers and team move us again....

leanne haswell

03:10 13 Apr 19

Unfortunately we had a very disappointing experience with The Removals Group. They arrived several hours late, admittedly they kept us updated, but we had booked this removal several weeks prior so expected to at least see them in the morning. They finally arrived around 1.30pm and we advised the owner that our new home had no power. My husband had expressed concerns about losing daylight for the move. My husband suggested that they load the truck and then move our furniture and belongings the next day in daylight. The owner of the Removals Groups assured that it would be fine and they would use torchlight if necessary. This was the biggest error of judgement and it cost my husband and I a lot of stress during the ordeal. I was following the removalists in the dark with the torchlight of my iphone to ensure both their safety and hopefully my brand new walls. All of the boxes were left in our garage then for my husband to move the next day. They demanded we remove our hanging clothes that night, so I was emptying the wardrobe boxes in the dark. In the end I just had to throw them on the floor. We paid this company the full amount but feel we should have been offered some kind of compensation within the price due to the error of their judgement on the day. All in all a very disappointing and extremely average performance. Had The Removals Group arrived in the morning the whole uplift and move could have been done in daylight and all the boxes I had carefully labelled for each of the rooms could have been placed correctly in there instead of my husband who suffers chronic arthritis to do. We paid almost $2000 for their service. So incredibly disappointed.If I could just correct you on the point of you ringing the next morning to sort it out is not actually true. I rang you and left a message for you to call me back. That's what prompted you to get in contact with me.As for no electricity, there was no reason why the actual move should have been done in dark, if you had loaded the truck and then did the actual moving the next day in daylight. You say you've been in the business for 30 years , I would of thought that made common sense!!!As for offering to come back and move the boxes was a half hearted offer as it would have taken days to have you return to do that.Thanks for the apology..... sorry no you haven't even apologised for the mismanagement of the move. very unprofessional

Karin Galloway

10:31 19 Apr 18

Thanks to the fantastic crew at the Removals Group, moving my elderly parents this week was far less stressful than I could have imagined.The guys couldn’t have been move helpful or patient! Will highly recommend you to everyone I know who maybe considering moving. Can’t thank you all enough. Cheers, Brett & Karin.

Eric Headlam

23:43 11 Mar 18

Thank you Ben and Daniel for your excellent service in moving our household from Helensvale to Hervey Bay on Wednesday 6th March. Although it was raining consistently during the loading the job was carried out quickly and efficiently. Likewise,unloading at the destination was performed well. We would unconditionally recommend The Removals Group to those requiring efficient and trouble free removals.Regards,Eric Headlam

HEATH FAMILY

23:30 04 Dec 17

The efficiency, "can do" attitude and cheerful disposition of all the boys ensured that what can be an extremely stressful day flowed smoothly without any problems at all. They plumbed my fridge in, washing machine, moved furniture around to suit my indecisiveness and made up all of our beds before we knew it! Not a single breakage or scrape. We would not use anyone else and recommend them highly. Another friend has already used them and was extremely happy. Thank you Ben and Dan, you run a great business and deserve much success.

Samuel Barrett

08:44 04 Dec 17

I found the removalist group to be a pleasure to deal with.They made themove painless and nothing was too hard for them.I would definitely recommend them.

Sterling Private Lending Mortgage Brokers

01:29 03 Nov 17

My wife and I moved houses last week and all i can say is Ben one of the owners who i dealt with from the beginning was absolutely brilliant! He made the process so easy for my and my wife that we felt werent dealing with removalists. He was very professional and diligent and gave us good advice. You always think you know it all if you have moved a few times but you dont' these people do it every day and it really pays to hear their advice. Now when it came to having the truck at our place we had this guys Lez and Todd, they were from the same cut as Ben's; profesional , respectful and helpful in every way. I was scared to have my property damaged by the furniture and appliances removing etc as i have seen things going badly and they took care of my goods and my house as if it was theirs. there was no rush but also not stalling, everything was done in perfect sync and with clear direction. They were pretty funny too! . My wife managed the whole process as I am busy at work and they did treat her very well and support every step through the process. Can't speak highly enough of the group and I do recommend to anyone wanting to have a good and smooth experience. thanks Ben, Lez and Todd for your help!

Warwick Jenkin

04:48 26 Oct 17

What a great experience! Today the team arrived on time and worked so hard swapping two apartments furniture. It was done in 4.5 hours.The guys were so experienced and nothing was damaged. I have no hesitation to recommend.

Tracy McCarthy

02:51 08 May 17

These guys are absolute professionals and are the best removalist company we have ever dealt with. We own a lot of valuable furniture, a piano, solid sandstone table, glass cabinets and antiques and The Removals Group got all our belongings from point A to point B with no damage at all. Not only were they extremely professional they were also all very kind and so pleasant to work with. They certainly made the stress of moving house a very easy and happy experience. I am a real estate agent and I would have no hesitation recommending these guys to all my clients!

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