Removalists in Gold Coast

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A removalist is a professional who specialises in moving households and businesses from one location to another. At The Removals Group, we’re proud to have a team of professional, reliable, and affordable removalists providing a wide range of services in the Gold Coast region and surrounds.

Our comprehensive removalist services include Local Removals, Interstate Removals, Furniture Removalists, Modular Storage, Office Removals, Piano Moving Specialists, Pool Table Specialists, Packing & Unpacking Services, and a Box Shop with Packing Supplies. Covering the entire Gold Coast region – including popular areas such as Robina, Elanora, Mermaid, Burleigh Heads, Tweed Heads, and Palm Beach – The Removals Group specialises in catering to the needs of households and businesses of all sizes.

As a family-owned and run business since 1989, The Removals Group takes pride in being AFRA accredited and fully insured. Our commitment to providing personalised services has earned us a reputation as the top-rated Gold Coast removalists for over 30 years. With our extensive experience and dedication to customer satisfaction, you can trust The Removals Group to handle your move with the utmost care and professionalism.

Top Rated Gold Coast Removalists For Over 30 Years

At The Removals Group is your go-to removalist service in the Gold Coast, offering a wide range of solutions to cater to your every need. With over three decades of experience, our skilled team is well-equipped to handle any challenge that comes with moving homes or offices.

Whether you’re looking for local or interstate removals, furniture removals, modular storage, office relocations, or require the expertise of piano and pool table moving specialists, The Removals Group has you covered. We also provide comprehensive packing and unpacking services, along with a well-stocked box shop and packing supplies to ensure your belongings are secure throughout the move.

Our versatile and experienced team is ready to assist you with all your removal-related needs, ensuring a smooth and stress-free experience. You can trust The Removals Group’s expertise, as we have been serving the Gold Coast community for over 30 years. Our professional and efficient approach to removals has earned us a reputation as the top-rated removalist service in the region.

With The Removals Group, you can have peace of mind knowing that your possessions are in capable hands. Our team’s extensive experience and dedication to customer satisfaction guarantee that we can handle any situation promptly and effectively, making your move a breeze.

We Offer A Wide Range Of Removals and Storage Solutions

The Removals Group is committed to providing high-quality and affordable removal services to meet the diverse needs of our valued customers. Our removal services include the following:

Interstate Removals

Interstate removals involve moving your belongings from one state to another within Australia. The Removals Group offers comprehensive interstate removal solutions, ensuring your possessions are safely transported to your new home or office, no matter the distance.

Modular Storage

Modular storage solutions offer flexibility and convenience when you need extra space for your belongings. The Removals Group provides secure and easily accessible modular storage options, allowing you to store your items for as long as you need.

Office Removals

Office removals require careful planning and execution to minimise downtime and ensure a smooth transition to your new workspace. The Removals Group specialises in office relocations, handling everything from packing and transporting your office equipment to setting up your new space.

Piano Moving

Moving a piano requires specialised skills and equipment to ensure the instrument's safety during transit. The Removals Group's expert piano moving team has the knowledge and experience to carefully relocate your piano, whether it's an upright or grand.

Pool Table Moving

Pool tables are heavy and delicate, requiring special care during the moving process. The Removals Group's skilled pool table moving specialists will disassemble, transport, and reassemble your pool table at your new location, ensuring it's ready for your next game.

Box Shop & Packing Supplies

Having the right packing supplies is essential for a successful move. The Removals Group's Box Shop offers a wide range of high-quality boxes and packing materials, including bubble wrap, packing paper, and tape, to ensure your belongings are well-protected during transit.

Local Removals

Local removals involve moving within the same city or region. The Removals Group provides efficient and reliable local removal services, ensuring your belongings are safely transported to your new home or office with minimal stress and disruption.

Packing & Unpacking Services

Packing and unpacking can be time-consuming and stressful. The Removals Group offers professional packing and unpacking services to streamline your move, ensuring your belongings are carefully wrapped, boxed, and organised for transport and easy unpacking at your new location.

Why Choose The Removals Group?

Family Owned and Run since 1989

As a family-owned and operated business, The Removals Group has been providing exceptional removalist services to the community for over three decades, building a reputation for reliability, professionalism, and personalised attention to each and every client.

AFRA Accredited and Fully Insured

The Removals Group is proudly accredited by the Australian Furniture Removers Association (AFRA), demonstrating our commitment to industry best practices and high standards of service, and we are fully insured to give you added peace of mind during your move.

Professionally Trained Staff

Our team of removalists undergo rigorous training to ensure they have the skills, knowledge, and expertise to handle your belongings with the utmost care and efficiency, making your move as smooth and stress-free as possible.

Personalised Service

At The Removals Group, we understand that every move is unique, which is why we offer personalised service tailored to your specific needs and requirements, ensuring that your move is handled with the attention and care it deserves.

Expert Removalists Servicing The Gold Coast Region & Surroundings

Our Gold Coast removalist service areas include the following:

Robina

The Removals Group provides comprehensive removalist services in Robina, catering to both residential and commercial customers. Our team is well-equipped to handle local and interstate moves, ensuring your belongings are safely transported to your new location.

Elanora

In Elanora, The Removals Group offers a wide range of removal services, including furniture removals, modular storage solutions, and packing and unpacking assistance. We are dedicated to making your move in Elanora as smooth and stress-free as possible.

Mermaid

The Removals Group's expert removalists are ready to assist with your move in Mermaid. Whether you're moving to a new home or relocating your office, our team will handle your belongings with the utmost care and professionalism.

Burleigh Heads

Burleigh Heads residents and businesses can rely on The Removals Group for all their removalist needs. Our services include local and interstate removals, piano and pool table moving, and secure storage options.

Tweed Heads

The Removals Group extends its removalist services to Tweed Heads, providing residents and businesses with a comprehensive range of moving solutions. From packing and unpacking to furniture removal and storage, we've got you covered.

Palm Beach

In Palm Beach, The Removals Group offers a full suite of removalist services to make your move a breeze. Our experienced team is well-versed in handling local and interstate moves, office relocations, and specialised items like pianos and pool tables.

Your Trusted Gold Coast to Brisbane Removalists

In addition to servicing the Gold Coast region, The Removals Group also offers reliable removalist services for moves from the Gold Coast to Brisbane. We can handle the entire moving process, ensuring your belongings are safely transported to your new home or office in Brisbane.

The Cost Of Removalist Services On The Gold Coast

The cost of removalist services on the Gold Coast typically ranges from 80 to 200 per hour, depending on various factors. The final price is influenced by the size of your move, the distance between your old and new locations, the complexity of the move, and any additional services you may require, such as packing, unpacking, or storage. Other factors that can affect the cost of your move include the number of removalists needed, the presence of stairs or elevators, and the accessibility of your property. To get a more precise estimate for your specific moving requirements, it is best to contact The Removals Group for a customised quote.

Contact Our Gold Coast Removals Team For A Quote

To obtain an accurate quote for your upcoming move, we encourage you to contact The Removals Group’s friendly and knowledgeable team. You can reach us via phone, email, or by filling out our online contact form. Our experienced staff will be happy to discuss your moving needs and provide you with a detailed quote. When you contact us, be prepared to provide information about your move, including the date, the size of your home or office, and any special requirements you may have. Our team will then assess your needs and provide you with a competitive quote tailored to your specific situation. Once you accept our quote, we will work with you to plan your move, ensuring that every aspect is taken care of. Our professional removalists will arrive on the scheduled day, ready to carefully pack, load, transport, and unload your belongings at your new location. With The Removals Group, you can expect a smooth, stress-free moving experience from start to finish.

View Our Customer Testimonials

Had an easy and hassle-free move thanks to The Removals Group! Kai and Jinpei were so helpful, especially getting heavy items up our two flights of stairs (!) and we would 100% book again if we need to move in future. 10/10 recommend.

We recently engaged The Removals Group to move our pool table, fish tank and furniture. They were very professional, experienced and made the entire process stress free. We will definitely be using them again and recommending them in the future.

We had a big job to do, moving our office which had been in the same location for 30 years. The 3 young guys worked tirelessly on such a hot day to get our office moved, and we could never have done it without them! Thank you!

Ben and his incredible team from The Removals Group have once again taken all the stress and worry out of moving. I’ve had the privilege of moving with them four times, including their storage of my furniture which was returned in perfect condition. Ben is so reassuring in his ability to book and organise everything for moving day, even at the last minute.Kai and Daiki were exceptional for my last move, making the whole experience so positive in every aspect of the move. Also very kindly returning days later to carry up an extra large rug which was delivered to my building and moving furniture to lay the rug. Kai and Daiki are such extremely polite, kind, helpful and efficient young gentlemen. I would highly recommend The Removals Group and thank Ben and his wonderful team for their exceptional service.

Your Moving Checklist

Moving house can be daunting, and it’s often hard to know where to start. To help you navigate this process, we’ve created a detailed checklist that eliminates the guesswork and ensures you and your family are well-prepared for the moving day.

Our comprehensive moving checklist covers all aspects of your move, from organising and decluttering your belongings to arranging utilities and updating your address. By following this step-by-step guide, you can minimise stress and ensure a smooth transition to your new home.

On the day of the move, The Removals Group’s experienced team will arrive at the agreed time, ready to efficiently and carefully handle your belongings. Our fully trained removalists take the utmost care when moving your valuable items, ensuring they are protected throughout the process.

6 Weeks Prior To Moving

Declutter your home, including often-forgotten areas like the shed and side of the house
Reduce food purchases and create a meal plan to use up perishables before moving
Measure larger items to ensure they fit in your new home, avoiding last-minute issues
Start tracking incoming mail to ensure all important items are redirected
Plan how and where to obtain packing materials if you’re packing yourself
Arrange for the transfer of utilities, as busy periods may cause connection delays
Organise any necessary home repairs before moving

4 Weeks Prior To Moving

If renting, give notice to your landlord within the required timeframe.
Finalise and confirm your moving date and settlement times with your removalist.
Arrange time off work for the moving day and any additional time needed for a successful move.
Inform your removalists of any precious or specialty items requiring extra care and arrange appropriate packing materials.
Secure insurance for your belongings to protect against loss or damage during transit.
Update your address with local council, banks, insurance companies, accountant, stores with accounts, and clubs.

7 Days To Go

Notify the post office to redirect your mail to your new address.
Inform the electoral office of your change of address.
Update your address with the taxation office.
Change your address on your driver’s licence and car registration with the relevant authorities.
Confirm that electricity, gas, and other essential services are scheduled for connection in your new home on the move-in day.

5 Days To Go

Create a list of essential items you’ll need on moving day.
If moving out of town, collect any items from dry cleaners, lay-bys, or repairs.
Return borrowed items like library books or rented videos before they become difficult to locate during packing.
Cancel ongoing deliveries to your current home, such as milk, newspapers, and magazines.

3 Days To Go

Cancel regular services like lawn mowing.
Check if your washing machine needs to be bolted down for transport.
Finish clearing out the garage and outdoor areas.
Properly dispose of flammables, as they cannot be transported.
Drain fuel from lawn mowers, whipper snippers, and other machinery.
Prepare non-essential bulky items for moving, such as trampolines, play equipment, garden furniture, and swings.

Day Before Moving

Ensure gas, electricity, and water metres have been read for final billing.
If moving items to storage, defrost and clean the fridge and freezer to prevent mould growth.
Start dismantling or disconnecting furniture that’s no longer needed, such as washing machines and beds.

Moving Day

Stay calm, even if things seem chaotic – you’re likely well-prepared.
Keep valuables and important documents with you during the move.
Ensure all taps are turned off and check gas, electrical switches, and lights.
Lock all doors and windows, and collect all keys.
Thoroughly inspect the property to ensure nothing is left behind.

Top Tips When Moving Home

Moving house can be extremely stressful, but with careful planning and the help of professional removalists on the Gold Coast, you can make the process much smoother. Here are some tips from The Removals Group to help you prepare for your moving day:

Get started earlier
Avoid procrastination by starting to arrange everything at least eight weeks before your move. This will ensure nothing is left out.

Get rid of unnecessary possessions
Declutter your home and dispose of items you no longer need. This will save you money on moving costs and make packing easier.

Begin packing as soon as you can
Start packing early to avoid last-minute stress. Gather plenty of packing materials and tackle the task gradually.

Find expert movers
Contact The Removals Group as soon as you know you’re moving. Our team can help with heavy lifting, offer advice, and even assist with packing.

Keep essentials with you
Pack a bag with essential items like a change of clothes, toiletries, and phone chargers to keep with you on the first day in your new home.

Packing Tips

Disassemble flat-pack furniture
Empty drawers and secure small items
Pack clean and reinforce boxes
Avoid watering pot plants the day before moving
Tape boxes on both sides and use similar-sized boxes
Don’t reuse worn boxes
Have everything packed beforehand if you’re not using a packing service

Start talking to us today
The Removals Group can help eliminate stress and save you time with our pre-packing and unpacking services. Contact us online or call 07-5554-5003 for a free quote today.

Give Yourself Plenty Of Time To Pack And Unpack

When packing and unpacking your belongings independently, it’s crucial to allow ample time for the process. The Removals Group recommends allocating at least two weeks for packing and one week for unpacking. Packing usually takes longer due to the required organisation, but doing it properly ensures a smooth and stress-free unpacking experience.

Many people underestimate the time needed to pack their possessions. If you’re short on time or need professional advice on safely transporting your items, The Removals Group offers pre-packing services. Contact us today for more information on how we can assist you with your move.

Move TVs And Other Expensive Appliances In Their Original Boxes

When moving TVs or other expensive appliances, it’s highly recommended to use their original packaging for optimal protection. Although many people don’t retain the original boxes, they provide the best way to keep your electronics and appliances secure during transit. If you no longer have the original packaging, bubble wrap and blankets can help protect your items and prevent damage to their components.

The Removals Group’s box shop offers a wide range of packaging supplies suitable for various objects, including different carton sizes and wrapping paper types. Contact us today to learn more about our packing supplies and how they can help ensure your belongings stay safe during your move.

Let Us Know About Awkward And Heavy Items

The Removals Group’s team is well-equipped to handle all types of furniture. However, it’s essential to inform us in advance about any particularly awkward or heavy items so we can plan the best approach for moving them. Some examples of such items include:

Grand pianos or other large musical instruments
Pizza ovens
Heavy outdoor furniture
Pool tables
Large plants or potted plants

By providing us with this information ahead of time, we can ensure that your move proceeds smoothly and efficiently, with the proper precautions taken to protect your belongings.

Frequently Asked Questions About Removals

Here are the answers to common questions we are asked about our removalist services:

Do you need to find a removalist that is a member of AFRA?

Yes, it’s essential to choose a removalist that is a member of the Australian Furniture Removers Association (AFRA). AFRA members, like The Removals Group, are committed to providing high-quality service and adhering to strict industry standards, ensuring your move is handled professionally and efficiently.

Do you offer storage for items during the move?

Yes, The Removals Group offers secure and convenient storage solutions for your belongings during the moving process. Our modular storage options allow you to store your items for as long as needed, giving you flexibility and peace of mind throughout your move.

How do you ensure item safety during the move?

The Removals Group takes several measures to ensure the safety of your belongings during the move:

Our experienced and trained removalists handle your items with the utmost care.
We use high-quality packing materials to protect your belongings during transit.
Our vehicles are equipped with specialised equipment to secure your items during transportation.
We offer insurance options to provide additional protection for your possessions.

Do you provide insurance for belongings during the move?

Yes, The Removals Group offers insurance options to protect your belongings during the move. We understand that your possessions are valuable, and we work with reputable insurance providers to offer comprehensive coverage for your items, giving you added peace of mind throughout the moving process.

If I run out of time are you able to help pack on moving day?

Yes, The Removals Group offers packing services to assist you on moving day. Our experienced team can help pack your remaining items efficiently and safely, ensuring your move stays on schedule. We also provide packing materials and supplies to make the process as smooth as possible.

What if there are delays or unforeseen circumstances on moving day?

The Removals Group understands that delays and unforeseen circumstances can occur on moving day. Our team is experienced in handling such situations and will work closely with you to find the best solution. We maintain open communication throughout the moving process and will keep you informed of any changes or updates to ensure your move is completed as efficiently as possible.

Get in touch with our friendly team today

Google Rating

4.8

Based on 53 reviews

The Removals Group Gold Coast

4.8

Preston Hughes

08:49 06 Apr 24

Great experience, great care taken, and the boys were swift when we were put under an unexpected time crunch!

Ricarda Makim

11:42 05 Apr 24

Great service from the team! They kept us informed, handled our possessions with care and worked efficiency. They also went above and beyond to ensure our items were delivered to the correct room in our new home. Greatly appreciated!

Pat Malone

09:11 03 Apr 24

Ben, Kai and his team provided excellent and professional service. My wife and I are so glad we chose the Removals Group which made our move with kids so much easier. They also did a great job of moving our piano.

05:27 02 Feb 24

02:31 08 Nov 23

10:07 22 Sep 23

02:16 22 Aug 23

Initially gave 5 stars after first using The removals group. Second time around I was very disappointed. The guy that turned up conned me out of $100 saying I needed to pay GST in cash. Now I realised he just pocketed the money. Disappointing after such a good first experience.

Susan Foster

05:21 22 Apr 23

Jai Tamra

10:25 10 Feb 23

Amazing speed, friendly staff. Would definitely recommend to anyone looking for a Removalist service.

Kimberley Sarah Ireland

07:44 06 Feb 23

Had a really great experience storing my things for 3 months and then moving up from the Gold Coast to Brisbane. Ben was very accommodating and communicative especially since I was out of town for 2 months. They gave me so much flexibility in terms of how long I was storing my things - and the move up to my new apartment in Brisbane was especially efficient. Really grateful for their help and great service. Would recommend!!

Michelle Cleary

08:48 15 Dec 22

I had a last minute emergency and these guys were able to squeeze me in and accommodate to the fullest professional and timely potential. I was very pleased and happy with their services, quick and easy and very helpful. HIGHLY recommend!

Adrian Hays

09:38 08 Nov 22

Ben and his team, in particular Kai and Will, are changing the game in terms of offering a removalist service. They were prompt, friendly and treated our furniture as if it were their own. They were very professional and great people to have a chat to.We heard of these guys via word of mouth and I will definitely be spreading the word about the removal group with anyone who asks for a great removalists.

Debbie Hamer

06:47 15 Oct 22

I used this company to move a the contents of a 2 bedroom apartment, from Broadbeach to Labrador and they charged me over $1600. I was so shocked as I had everything packed and the guy said he was very pleasantly surprised at how organised I was. It took them 8 hours to move me, which I find ridiculous. It should have taken no more than 5 hours.

David Dover

01:50 19 Sep 22

We have used them numerous times, incl. when we have renovated, and found them to be great value, polite and courteous.There is never an issue that can't be resolved and always on time!

Andrew Keag

10:49 12 Sep 22

The team were a pleasure to deal with. The move went seamlessly, and nothing was too much trouble. I can thoroughly recommend them

Steve Ryan

07:31 08 Aug 22

Much more reasonable price than others. Flexible and able to fit us in. Reasonable deposit unlike others that I tried. Great guys.

Katerina Tomasella

03:34 23 May 22

Fantastic service by William and Konan. Cannot fault at all. Would highly recommend and will use again! Thank you both.

Raquel Roylance

03:51 18 May 22

If you are looking for the highest level of professionalism then this is the company to go with. We used The Removals Group to move twice and store our things with and they couldn't have done the job better. Kai, Will and Konan are fast and really careful with everything. They are also friendly and great communicators. Ben runs his company with honesty and integrity which is hard to find these days. We highly recommend them!

Gerard Carter

07:30 04 May 22

If we could choose more stars we would have. Polite, well trained staff with all the proper equipment to do a great job with no damage on 2 occasions now. Even towards the end of a long hard day, Ben can still be polite on the phone. Due to their great job the first time, we were able to condense 2 storage units into 1, saving us money on storage fees. Then moving it all into our unit, some months later, again no damage. The trained, friendly staff don’t waste time either. Not even complaints when a patio table had to be carried up 5 floors because it did not fit in the lift. Could not recommend Ben and his team more highly.

Jess Philip

04:40 22 Apr 22

Conan and Kai were absolutely incredible help. They made moving stress free! They worked so hard and were so careful with everything! Highly recommend them ⭐️⭐️⭐️⭐️⭐️

Anita Hofer

21:34 18 Apr 22

The removalists arrived on time and provided a very professional service.

GC Patrols & Mechanical

02:35 26 Mar 22

Kasey Hadden

01:00 15 Dec 21

The team at The Removals Group were fantastic. Friendly, helpful and efficient. Thanks guys..!

Bruce Evans

09:41 25 Oct 21

Second time we have used them, and highly recommend them to any one . Professional with a friendly touch, and they know how to get your furniture out of tight spots . In out, done and dusted. Thank you many times over to Ben and the The Removals Group

Louisa Vandenberg

09:24 25 Oct 21

Our 2nd move with The Removals Group team, cannot fault their work!Great value, everything moved in one trip, professional and caring with our belongings.They make it look easy manoeuvring bulky items in the tightest of spaces.Highly recommended The Removals Group for your move.

Georgia Tribolet

22:40 08 Aug 21

Ben and his team have moved for me twice now and I will never go with anyone else. They are professional, friendly and super helpful. Nothing is ever too much for them, especially with me having lived on a main road.Would definitely use them again in the future if I move.

Michael Mattar

08:15 11 Jun 21

The Removals Group did our move today and were absolutely fantastic. We have used this company multiple times now and couldn’t be happier with their service. Ben, Will and Kai went above and beyond for us. Nothing was too much trouble. Highly recommend The Removals Group for a stress free and affordable move.

Steph Hicks

05:30 11 Jun 21

The Removals Group are the best on the Gold Coast. After bad experiences with another company we were recommended The Removals Group by a friend. Ben and his team have been absolutely amazing. We have now moved with them twice and both times the service has been 10/10. They are affordable, punctual, friendly and all of our furniture was treated with care. We couldn’t be happier. Thanks so much guys!

Carolyn Warner

00:07 26 May 21

The Removals Group are truly fantastic. Nothing is a problem for them and they go above and beyond to make sure we are happy with the removal. This is the 4th time they have done a removal for us and we would highly recommend them to everyone. They even, for the 4th time, moved our pianola and had to take off the front door to get it in! Again nothing was a bother to them.

Lilli Apollo

05:34 11 May 21

Ben was awesome from the beginning to end of the process. Great communication and lovely to deal with. The guys were great too, on time and very professional. Highly recommend.

Nicole Booth

23:11 08 Mar 21

We chose Ben and his team for a local move and short term storage and they did a phenomenal job - very competitive price, no stress for us, super helpful and flexible with dates to fit in with our plans. We would definitely recommend Ben and his team to anyone - they are also one of the few removalists on the GC with AFRA accreditation.

J Suter

09:20 02 Feb 21

Ben and his team are incredibly customer-focused, providing updates throughout the whole moving day. The Removals Group Gold Coast team are fast, incredibly careful with possessions and also really friendly.I'd recommend The Removals Group Gold Coast team if you want peace of mind as well as excellent value and customer service.

Peggy Towne

01:44 28 Jan 21

I highly recommend The Removals Group. I engaged this company to shift my household last week and they were way above my high expectations. Unbelievable service from first meeting Ben to when the 2 young guys Matt and Will had the truck loaded ready to move through to unloading.These guys are professional, polite, clarified and nothing was a drama for them. Even when settlement was delayed an hour no drama!The very best things about engaging this company to move my furniture and goods it was a stress free with no breakages or damage.Well done to Ben and the team. You are beyond fabulous at your job.

Peggy Peng

12:11 05 Nov 20

Doug Thornton

08:27 04 Nov 20

Wow!!!!Service, help, advice and mind at ease.I used Ben and his company through a previous clients referral and they did not disappoint.They arrived ready to go, took all the hassles out of moving. Not only that the guys were amazing delivering our contents into our new home, but treated everything like their own.100% recommend.You're missing out if you don't use them!Thanks again guys.

Kristie Doyle

08:11 04 Nov 20

I have used Ben Payne and his team twice for local removals on the Gold Coast. Ben gave me professional, efficient and friendly service at an affordable price. Nothing was too much to ask and they took all of the stress out of moving day. I highly recommend this company and will use them again.

Mel Thurley

09:23 19 Sep 20

We used The Removals Group for a move after selling... it was a stressful time and we were so overwhelmed but these guys made the moving part an absolute dream. They were so quick, careful, professional and friendly. We will always use them for our moves, can't recommend highly enough.

Annie Paddon

02:41 15 Jul 20

Brett Smuts

05:00 05 Jun 20

Another successful and convenient move with the Removals Group. Thanks for a professional move guys.

Erik de Haan

23:52 29 Feb 20

Anthony McCullough

09:44 19 Sep 19

The guys did a fantastic job. Nothing was to much of an effort and their professionalism was much appreciated. On time and cost effective. Would definitely use them again.

Ross Philips

05:31 10 Jul 19

Totally professional, friendly and very prompt on service and reliability. Made my move nice and smooth

Lindsay McGavin

04:22 09 Jul 19

Great service from the team. They were efficient and organised and worked hard. Easy to deal with and professional.

mel lomas

22:03 17 Jun 19

These guys have the gift. I cannot fault them. A professionally run family business. Our move was stress free and there was not a single moment I felt I was putting the guys out or there was any lack of communication. I felt completely comfortable from meeting Ben through to Daniel leaving our new home. Even their staff held a professional attitude at all times and not once broke a sweat. Daniel and Ollie were so kind to my young boys and not once did they break the kindness. In fact my eldest says he has a new friend in Ollie now :) I would, in a heart beat, recommend these guys be at the top of your list should you want the job done properly... I know who I'll be calling on.. Top work Ben & Daniel, Thanks so much

Brett Walters

08:26 14 Jun 19

Ben and Daniel run a great business and deliver on what they say pardon the pun.. Professional, integrity driven guys with focus and care.. Thank you for taking care of our family and making the move a lot less stressful, it was a seamless experience like no other & we will definitely have the brothers and team move us again....

leanne haswell

03:10 13 Apr 19

Unfortunately we had a very disappointing experience with The Removals Group. They arrived several hours late, admittedly they kept us updated, but we had booked this removal several weeks prior so expected to at least see them in the morning. They finally arrived around 1.30pm and we advised the owner that our new home had no power. My husband had expressed concerns about losing daylight for the move. My husband suggested that they load the truck and then move our furniture and belongings the next day in daylight. The owner of the Removals Groups assured that it would be fine and they would use torchlight if necessary. This was the biggest error of judgement and it cost my husband and I a lot of stress during the ordeal. I was following the removalists in the dark with the torchlight of my iphone to ensure both their safety and hopefully my brand new walls. All of the boxes were left in our garage then for my husband to move the next day. They demanded we remove our hanging clothes that night, so I was emptying the wardrobe boxes in the dark. In the end I just had to throw them on the floor. We paid this company the full amount but feel we should have been offered some kind of compensation within the price due to the error of their judgement on the day. All in all a very disappointing and extremely average performance. Had The Removals Group arrived in the morning the whole uplift and move could have been done in daylight and all the boxes I had carefully labelled for each of the rooms could have been placed correctly in there instead of my husband who suffers chronic arthritis to do. We paid almost $2000 for their service. So incredibly disappointed.If I could just correct you on the point of you ringing the next morning to sort it out is not actually true. I rang you and left a message for you to call me back. That's what prompted you to get in contact with me.As for no electricity, there was no reason why the actual move should have been done in dark, if you had loaded the truck and then did the actual moving the next day in daylight. You say you've been in the business for 30 years , I would of thought that made common sense!!!As for offering to come back and move the boxes was a half hearted offer as it would have taken days to have you return to do that.Thanks for the apology..... sorry no you haven't even apologised for the mismanagement of the move. very unprofessional

Karin Galloway

10:31 19 Apr 18

Thanks to the fantastic crew at the Removals Group, moving my elderly parents this week was far less stressful than I could have imagined.The guys couldn’t have been move helpful or patient! Will highly recommend you to everyone I know who maybe considering moving. Can’t thank you all enough. Cheers, Brett & Karin.

Eric Headlam

23:43 11 Mar 18

Thank you Ben and Daniel for your excellent service in moving our household from Helensvale to Hervey Bay on Wednesday 6th March. Although it was raining consistently during the loading the job was carried out quickly and efficiently. Likewise,unloading at the destination was performed well. We would unconditionally recommend The Removals Group to those requiring efficient and trouble free removals.Regards,Eric Headlam

HEATH FAMILY

23:30 04 Dec 17

The efficiency, "can do" attitude and cheerful disposition of all the boys ensured that what can be an extremely stressful day flowed smoothly without any problems at all. They plumbed my fridge in, washing machine, moved furniture around to suit my indecisiveness and made up all of our beds before we knew it! Not a single breakage or scrape. We would not use anyone else and recommend them highly. Another friend has already used them and was extremely happy. Thank you Ben and Dan, you run a great business and deserve much success.

Samuel Barrett

08:44 04 Dec 17

I found the removalist group to be a pleasure to deal with.They made themove painless and nothing was too hard for them.I would definitely recommend them.

Sterling Private Lending Mortgage Brokers

01:29 03 Nov 17

My wife and I moved houses last week and all i can say is Ben one of the owners who i dealt with from the beginning was absolutely brilliant! He made the process so easy for my and my wife that we felt werent dealing with removalists. He was very professional and diligent and gave us good advice. You always think you know it all if you have moved a few times but you dont' these people do it every day and it really pays to hear their advice. Now when it came to having the truck at our place we had this guys Lez and Todd, they were from the same cut as Ben's; profesional , respectful and helpful in every way. I was scared to have my property damaged by the furniture and appliances removing etc as i have seen things going badly and they took care of my goods and my house as if it was theirs. there was no rush but also not stalling, everything was done in perfect sync and with clear direction. They were pretty funny too! . My wife managed the whole process as I am busy at work and they did treat her very well and support every step through the process. Can't speak highly enough of the group and I do recommend to anyone wanting to have a good and smooth experience. thanks Ben, Lez and Todd for your help!

Warwick Jenkin

04:48 26 Oct 17

What a great experience! Today the team arrived on time and worked so hard swapping two apartments furniture. It was done in 4.5 hours.The guys were so experienced and nothing was damaged. I have no hesitation to recommend.

Tracy McCarthy

02:51 08 May 17

These guys are absolute professionals and are the best removalist company we have ever dealt with. We own a lot of valuable furniture, a piano, solid sandstone table, glass cabinets and antiques and The Removals Group got all our belongings from point A to point B with no damage at all. Not only were they extremely professional they were also all very kind and so pleasant to work with. They certainly made the stress of moving house a very easy and happy experience. I am a real estate agent and I would have no hesitation recommending these guys to all my clients!

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