If you are looking for the highest level of professionalism then this is the company to go with. We used The Removals Group to move twice and store our things with and they couldn't have done the job better. Kai, Will and Konan are fast and really careful with everything. They are also friendly and great communicators. Ben runs his company with honesty and integrity which is hard to find these days. We highly recommend them!
If we could choose more stars we would have. Polite, well trained staff with all the proper equipment to do a great job with no damage on 2 occasions now. Even towards the end of a long hard day, Ben can still be polite on the phone. Due to their great job the first time, we were able to condense 2 storage units into 1, saving us money on storage fees. Then moving it all into our unit, some months later, again no damage. The trained, friendly staff don’t waste time either. Not even complaints when a patio table had to be carried up 5 floors because it did not fit in the lift. Could not recommend Ben and his team more highly.
Second time we have used them, and highly recommend them to any one . Professional with a friendly touch, and they know how to get your furniture out of tight spots . In out, done and dusted. Thank you many times over to Ben and the The Removals Group
Our 2nd move with The Removals Group team, cannot fault their work!Great value, everything moved in one trip, professional and caring with our belongings.They make it look easy manoeuvring bulky items in the tightest of spaces.Highly recommended The Removals Group for your move.
Ben and his team have moved for me twice now and I will never go with anyone else. They are professional, friendly and super helpful. Nothing is ever too much for them, especially with me having lived on a main road.Would definitely use them again in the future if I move.
The Removals Group did our move today and were absolutely fantastic. We have used this company multiple times now and couldn’t be happier with their service. Ben, Will and Kai went above and beyond for us. Nothing was too much trouble. Highly recommend The Removals Group for a stress free and affordable move.
The Removals Group are the best on the Gold Coast. After bad experiences with another company we were recommended The Removals Group by a friend. Ben and his team have been absolutely amazing. We have now moved with them twice and both times the service has been 10/10. They are affordable, punctual, friendly and all of our furniture was treated with care. We couldn’t be happier. Thanks so much guys!
The Removals Group are truly fantastic. Nothing is a problem for them and they go above and beyond to make sure we are happy with the removal. This is the 4th time they have done a removal for us and we would highly recommend them to everyone. They even, for the 4th time, moved our pianola and had to take off the front door to get it in! Again nothing was a bother to them.
We chose Ben and his team for a local move and short term storage and they did a phenomenal job - very competitive price, no stress for us, super helpful and flexible with dates to fit in with our plans. We would definitely recommend Ben and his team to anyone - they are also one of the few removalists on the GC with AFRA accreditation.
Ben and his team are incredibly customer-focused, providing updates throughout the whole moving day. The Removals Group Gold Coast team are fast, incredibly careful with possessions and also really friendly.I'd recommend The Removals Group Gold Coast team if you want peace of mind as well as excellent value and customer service.
I highly recommend The Removals Group. I engaged this company to shift my household last week and they were way above my high expectations. Unbelievable service from first meeting Ben to when the 2 young guys Matt and Will had the truck loaded ready to move through to unloading.These guys are professional, polite, clarified and nothing was a drama for them. Even when settlement was delayed an hour no drama!The very best things about engaging this company to move my furniture and goods it was a stress free with no breakages or damage.Well done to Ben and the team. You are beyond fabulous at your job.
Wow!!!!Service, help, advice and mind at ease.I used Ben and his company through a previous clients referral and they did not disappoint.They arrived ready to go, took all the hassles out of moving. Not only that the guys were amazing delivering our contents into our new home, but treated everything like their own.100% recommend.You're missing out if you don't use them!Thanks again guys.
I have used Ben Payne and his team twice for local removals on the Gold Coast. Ben gave me professional, efficient and friendly service at an affordable price. Nothing was too much to ask and they took all of the stress out of moving day. I highly recommend this company and will use them again.
We had a very professional experience while working with the Removals group. I would highly recommend this company if you want your home to be moved safely and professionally. There were zero breakages and the work was completed so quickly. The teams communication was clear and effective and took the stress out of us moving.
We used The Removals Group for a move after selling... it was a stressful time and we were so overwhelmed but these guys made the moving part an absolute dream. They were so quick, careful, professional and friendly. We will always use them for our moves, can't recommend highly enough.
These guys have the gift. I cannot fault them. A professionally run family business. Our move was stress free and there was not a single moment I felt I was putting the guys out or there was any lack of communication. I felt completely comfortable from meeting Ben through to Daniel leaving our new home. Even their staff held a professional attitude at all times and not once broke a sweat. Daniel and Ollie were so kind to my young boys and not once did they break the kindness. In fact my eldest says he has a new friend in Ollie now :) I would, in a heart beat, recommend these guys be at the top of your list should you want the job done properly... I know who I'll be calling on.. Top work Ben & Daniel, Thanks so much
Ben and Daniel run a great business and deliver on what they say pardon the pun.. Professional, integrity driven guys with focus and care.. Thank you for taking care of our family and making the move a lot less stressful, it was a seamless experience like no other & we will definitely have the brothers and team move us again....
Unfortunately we had a very disappointing experience with The Removals Group. They arrived several hours late, admittedly they kept us updated, but we had booked this removal several weeks prior so expected to at least see them in the morning. They finally arrived around 1.30pm and we advised the owner that our new home had no power. My husband had expressed concerns about losing daylight for the move. My husband suggested that they load the truck and then move our furniture and belongings the next day in daylight. The owner of the Removals Groups assured that it would be fine and they would use torchlight if necessary. This was the biggest error of judgement and it cost my husband and I a lot of stress during the ordeal. I was following the removalists in the dark with the torchlight of my iphone to ensure both their safety and hopefully my brand new walls. All of the boxes were left in our garage then for my husband to move the next day. They demanded we remove our hanging clothes that night, so I was emptying the wardrobe boxes in the dark. In the end I just had to throw them on the floor. We paid this company the full amount but feel we should have been offered some kind of compensation within the price due to the error of their judgement on the day. All in all a very disappointing and extremely average performance. Had The Removals Group arrived in the morning the whole uplift and move could have been done in daylight and all the boxes I had carefully labelled for each of the rooms could have been placed correctly in there instead of my husband who suffers chronic arthritis to do. We paid almost $2000 for their service. So incredibly disappointed.If I could just correct you on the point of you ringing the next morning to sort it out is not actually true. I rang you and left a message for you to call me back. That's what prompted you to get in contact with me.As for no electricity, there was no reason why the actual move should have been done in dark, if you had loaded the truck and then did the actual moving the next day in daylight. You say you've been in the business for 30 years , I would of thought that made common sense!!!As for offering to come back and move the boxes was a half hearted offer as it would have taken days to have you return to do that.Thanks for the apology..... sorry no you haven't even apologised for the mismanagement of the move. very unprofessional
The guys at The Removals Group were absolutely perfect from start to finish.I would highly recommend this team to anyone that is after a hassle-free removal. The boys that moved us were extremely polite and made moving day a pleasure.Thanks again
Thanks to the fantastic crew at the Removals Group, moving my elderly parents this week was far less stressful than I could have imagined.The guys couldn’t have been move helpful or patient! Will highly recommend you to everyone I know who maybe considering moving. Can’t thank you all enough. Cheers, Brett & Karin.
I moved with The Removals Group just before Easter and I was so happy with the service and care that the guys gave our furniture and our family. We have 2 dogs and 3 young kids and they were all very patient as i'm sure my youngest was getting in their way all day! Would highly recommend this company for anyone that wants a great move.
Thank you Ben and Daniel for your excellent service in moving our household from Helensvale to Hervey Bay on Wednesday 6th March. Although it was raining consistently during the loading the job was carried out quickly and efficiently. Likewise,unloading at the destination was performed well. We would unconditionally recommend The Removals Group to those requiring efficient and trouble free removals.Regards,Eric Headlam
The efficiency, "can do" attitude and cheerful disposition of all the boys ensured that what can be an extremely stressful day flowed smoothly without any problems at all. They plumbed my fridge in, washing machine, moved furniture around to suit my indecisiveness and made up all of our beds before we knew it! Not a single breakage or scrape. We would not use anyone else and recommend them highly. Another friend has already used them and was extremely happy. Thank you Ben and Dan, you run a great business and deserve much success.
My wife and I moved houses last week and all i can say is Ben one of the owners who i dealt with from the beginning was absolutely brilliant! He made the process so easy for my and my wife that we felt werent dealing with removalists. He was very professional and diligent and gave us good advice. You always think you know it all if you have moved a few times but you dont' these people do it every day and it really pays to hear their advice. Now when it came to having the truck at our place we had this guys Lez and Todd, they were from the same cut as Ben's; profesional , respectful and helpful in every way. I was scared to have my property damaged by the furniture and appliances removing etc as i have seen things going badly and they took care of my goods and my house as if it was theirs. there was no rush but also not stalling, everything was done in perfect sync and with clear direction. They were pretty funny too! . My wife managed the whole process as I am busy at work and they did treat her very well and support every step through the process. Can't speak highly enough of the group and I do recommend to anyone wanting to have a good and smooth experience. thanks Ben, Lez and Todd for your help!
What a great experience! Today the team arrived on time and worked so hard swapping two apartments furniture. It was done in 4.5 hours.The guys were so experienced and nothing was damaged. I have no hesitation to recommend.
These guys are absolute professionals and are the best removalist company we have ever dealt with. We own a lot of valuable furniture, a piano, solid sandstone table, glass cabinets and antiques and The Removals Group got all our belongings from point A to point B with no damage at all. Not only were they extremely professional they were also all very kind and so pleasant to work with. They certainly made the stress of moving house a very easy and happy experience. I am a real estate agent and I would have no hesitation recommending these guys to all my clients!